TERMS AND CONDITIONS

All users who place an order on hirostarpadel.com establish a commercial relationship with Hirostar srl and therefore undertake to accept these Terms and Conditions.

1. SHIPPING COSTS

Purchases made on hirostarpadel.com have an additional shipping cost of €9.90 within Italy. For all purchases made on hirostarpadel.com, the additional shipping cost outside of Italy varies depending on the destination location.

Shipments destined within the European Union do not contain an invoice or any other documentation with the value of the goods. All shipments destined for non-EU countries, as required by customs procedures, are accompanied by an official invoice stating the value of the individual items.

2. SHIPPING METHODS AND DELIVERY TIMES

All shipments within Italy, San Marino, and Vatican City are carried out by courier. Orders are shipped by Hirostar srl from Monday to Friday. Orders placed during the weekend will be processed starting from the following Monday.

Estimated delivery times from the shipping date: ITALY within 48 hours – Islands and Venice within 96 hours ABROAD within 7 days

During the promotion period, deliveries may take longer. Hirostar is not responsible for any delays due to customs operations and controls or to causes of force majeure beyond the control of Hirostar.

Upon arrival of the goods, customers are requested to carefully inspect the package before signing for the delivery of the shipment. If there is any evidence of tampering, customers are asked to report the incident immediately to the courier and to contact Hirostar at info@hirostarpadel.com. Any dispute regarding damage, shortages, or incorrect delivery must be reported to Hirostar within a maximum of 10 days from the delivery date, otherwise, it will not be accepted.

3. PAYMENTS

On hirostarpadel.com, it is possible to purchase using the following methods:

PayPal: Your credit card information is never stored on our computer systems. Through this circuit, it is possible to make a payment in real-time using your PayPal account or credit card. More information on paypal.com.

Credit Cards (Stripe): Your credit card information is never stored on our computer systems. Through this circuit, it is possible to make a payment in real-time using a credit card. More information on stripe.com.

Bank Transfer: Upon completion of the order, the customer receives a summary email containing the details for making the transfer. Orders are processed upon receipt of the transfer (on average 3-5 working days).

4. RETURNS

For all purchases made on hirostarpadel.com, returns are free, and the following rules apply.

If for any reason the customer is not satisfied with their purchase, unworn items can be returned for size exchange, store credit (credit for the next purchase), or refund within 14 days from the date of receipt of the goods.

Return Instructions:

To request a return authorization, simply send an email to info@hirostarpadel.com, indicating the order number and reason;

The courier for returning the goods will be indicated in the email sent by hirostarpadel.com

The return shipment carried out with the courier indicated by hirostarpadel.com will be FREE OF CHARGE; If the return is sent using a different courier, all costs will be borne by the customer;

There are 3 types of compensation available:

Article Exchange: It is only possible to exchange an item for a defect of the same item if available;

Store Credit: Once the return is received and processed, a code for the total value of the returned items will be sent to the customer to use for future purchases;

Store Credit:

  • Can be used only once within 3 months from the return date;
  • Cannot be combined with other Store Credits;
  • Must be used entirely in an order of equal or greater value;

Refund: The refund will be made as soon as the return arrives at the hirostarpadel.com warehouses and the garments are verified. For orders paid with PayPal, credit card, or bank transfer, the amount will be refunded to the original account. The refund will be issued in the same currency as the original purchase. Any differences in amount due to exchange rate fluctuations cannot be refunded.

The return shipment must be made within 14 days from the receipt of the order.

The garments must not have been worn, washed, or altered, and must not show any signs of use.

Each item must be returned with all labels, packaging, and original accessories received with the order;

If the customer receives defective merchandise or errors occur in shipments from Hirostar, the same return instructions above must be followed;

Hirostar reserves the right to request photographic proof before authorizing returns for defective merchandise and to bear the return shipping costs to the warehouse;

Authorized returns from Hirostar must be shipped from the same country to which the original order was delivered;

Hirostar reserves the right not to accept returns shipped with couriers other than those indicated in the email with return instructions, if the delivery results in additional costs for Hirostar or requires collection from a courier branch;

Hirostar also reserves the right to refuse unauthorized returns or returns that do not comply with all the conditions set out. In such cases, the merchandise will be returned to the sender at the original shipping address. Acceptance of such returns will still result in a charge equal to 10% of the value of the returned merchandise.

For all aspects not specifically covered by these Terms and Conditions, the Italian and European legislation for distance commerce shall apply.